Portable and Foldable Light-Weight Lithium-Ion Powered GyroCycle
Light Weight Portable and Foldable Electric Tricycle with Revolutionary Lithium-ion Battery Power. It can be easily folded to store in your trunk or any compact space at your home. When folded, you can drag it like a standard size luggage. When you are ready to go, unfold and ride for up to 10+ mile on a single charge!
1. How soon can we process your order? What is our service region?
Most orders take 1-2 business days to process. Once your package leaves the warehouse, the shipping time frame begins. Shipping time frame is in business days, Monday-Friday not including weekends or holidays. Priority Orders placed by 2pm PST are usually fulfilled the same day. Shipping charges can be calculated by placing the item(s) you want into your cart and entering the Zip/Postal Code. Available shipping methods and fees will then be updated. Currently we only ship our personal mobility items to continental USA only, not accepting international orders nor orders from Alaska, Hawaii and Puerto Rico.
Your Product will ship from our US Warehouse once payment clears. We only ship Monday –Friday. Any in-stock orders placed Friday after cut off time through Sunday will be processed the next Business day. In the event there is an issue with your order you will be notified through the email provided at the time of check-out. Once item ships you will receive an email with your tracking information.
The best way to track down your shipment is to log on www.ups.com or www.fedex.com for your shipping status. As always, if you have any questions, please feel free to contact us at your convenience.
2. Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Gyropad. Neither Gyropad nor the 3rd party Delivery Company that has been contracted by Gyropad to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
3. What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
4. What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.
5. Can I make changes to the delivery address after I place my order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.
6. How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
Thank you for doing business with Gyropad!
Gyropad is committed to 100% customer satisfaction, and we are confident of the product we made to last, if they don’t, we want to know about it. Our guarantee is a hand shake – a promise that we’ll be fair to each other. If you are unsatisfied for any reason, you may return your purchase within 30 days of the purchase with ORIGINAL PACKAGING in Resellable condition.
Due to the nature and high value of the products Gyropad is offering, we usually do not offer refund after 30 days of the purchase. Restocking fee may apply when it is used and not in resellable condition.
Therefore, we DO honor requests for the refund on the following reasons:
If you have any technical or mechanical issues with the product you purchase from us, please email us at firstname.lastname@example.org along with the filled RMA form to obtain a RMA number before returning the item to us. You can find the RMA form in the support page from our site.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.